Refund & Cancellation Policy

1. Practitioner-set cancellation policies

Every service listed on SereneNow carries its own cancellation and rescheduling policy set by the Practitioner — for example, "free cancellation up to 24 hours before the session" or "50% refund if cancelled at least 24 hours before". The applicable policy is shown on the booking page before you pay, and you agree to it when you book. That policy is applied when you cancel.

2. Cancellations and rescheduling by the User

• To cancel or reschedule, use the SereneNow client app, contact your Practitioner, or write to us at admin@serenenow.in with your booking details.
• If you cancel before the Practitioner's cancellation deadline, you receive the refund stated in that service's policy.licy.
• If you cancel after the deadline, the cancellation charge set by the Practitioner applies and the remaining amount (if any) is refunded.
• Rescheduling within the Practitioner's allowed window does not incur any charge.

3. No-shows

If you do not attend a booked session without cancelling in advance, the Practitioner may mark the session as a no-show and no refund is issued, unless the Practitioner chooses to waive the charge. Delays in the session start time do not qualify for a refund if the Practitioner completes the session.

4. Cancellations by the Practitioner

If a Practitioner cancels a paid session, or does not attend it, you are entitled to a full refund of the amount paid through SereneNow. If you have not heard from us about your refund, write to us at admin@serenenow.in within 5 days of the scheduled session time.

5. How and when refunds are paid

• Refunds are processed by SereneNow to the original payment method (UPI, card, net banking, wallet or PayPal), within 3 business days of the cancellation being confirmed.
• Once initiated, refunds typically reach you within 5–7 business days, depending on your bank or payment provider.
• For payments made from outside India (for example through PayPal or an international card), the refund is issued in the original amount charged; currency conversion differences and charges applied by your bank or PayPal are outside our control.

6. Payments made directly to Practitioners

If you paid a Practitioner directly (outside SereneNow's checkout), SereneNow did not process that payment. Please contact the Practitioner for any refund.

7. SereneNow subscription (for Practitioners)

• New Practitioners get a free trial. No payment is taken during the trial.
• After the trial, the subscription is billed monthly or yearly in advance. You can cancel at any time; access continues until the end of the period already paid for.
• Subscription fees already paid are non-refundable, except where required by law or where a payment was charged in error — in that case, contact us within 7 days and we will refund it in full.

8. Contact

For any question about cancellations or refunds, email admin@serenenow.in or visit our Contact page. We respond within 2 business days.