Shipping & Delivery Policy

1. No physical shipping

SereneNow provides digital services only: an online platform for booking and managing mental health sessions, and a software subscription for Practitioners. We do not sell or ship any physical products, so no shipping charges apply and nothing is delivered to a postal address.

2. How services are delivered

• Booking confirmation: sent by email immediately after successful payment. If the Practitioner reviews bookings manually, you receive a second email once the booking is approved.
• Online sessions: held over Google Meet, Zoom or phone. The meeting link is included in your confirmation email and calendar invite, and is available in your client portal.
• In-person sessions: held at the Practitioner's location shown on the booking page and in your confirmation email.
• Practitioner subscription: access to SereneNow is activated on your account immediately after sign-up (trial) or after payment is confirmed.

3. Delivery timelines

Sessions are delivered on the date and time you book. Confirmation emails are normally received within a few minutes. If you have not received a confirmation within 1 hour of payment, please check your spam folder and then contact us.

4. Service availability

SereneNow is operated from India. Clients may book from anywhere in the world; session times are shown in your local time zone.

5. Contact

For any delivery issue, email admin@serenenow.in or visit our Contact page. For cancellations and refunds, see our Refund & Cancellation Policy.